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Operations Management: Processes and Supply Chains, 12e (Krajewski)

Chapter 1  Using Operations to Create Value

 

1.1  Role of Operations in an Organization

 

1) Operations management refers to the direction and control of inputs that transform processes into products and services.

Answer:  TRUE

Difficulty:  Easy

Keywords:  operations management, inputs, process, transformation

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

2) As a functional area of a business, Operations translates materials and services into outputs.

Answer:  TRUE

Difficulty:  Easy

Keywords:  operations management, inputs, process, transformation

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

3) The three main line functions of any business include Operations, Finance and Marketing.

Answer:  TRUE

Difficulty:  Easy

Keywords:  operations, finance, marketing

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

4) Support functions in an organization include Accounting, Human Resources and Engineering.

Answer:  TRUE

Difficulty:  Easy

Keywords:  accounting, human resources, engineering

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an organization, they are all linked together through:

1. A) management.
2. B) processes.
3. C) customers.
4. D) stakeholders.

Answer:  B

Difficulty:  Moderate

Keywords:  departments, functions, processes

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

6) The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of the mechanical computer by:

1. A) Charles Babbage.
2. B) James Watt.
3. C) Eli Whitney.
4. D) Frederick Taylor.

Answer:  A

Difficulty:  Moderate

Keywords:  Charles Babbage

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the 20th century?

1. A) invention of the assembly line
2. B) publication of the Toyota Production Systems book
3. C) establishment of railroads
4. D) strategic planning for achieving product variety

Answer:  C

Difficulty:  Moderate

Keywords:  history, railroad

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

8) Operations management refers to the systematic design, direction, and control of ________ that transform ________ into products and services.

Answer:  processes, inputs

Difficulty:  Moderate

Keywords:  process, input, transform, product, service

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

9) The three mainline functions of any business are ________, ________, and ________.

Answer:  operations, finance, marketing

Difficulty:  Moderate

Keywords:  operations, finance, marketing, functions of a firm

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.

 

 

10) What are the three key functions of a firm and what is each responsible for?

Answer:  The three main functions of a firm are operations, finance, and marketing. The operations function transforms material and service inputs into product and service outputs. The finance function generates resources, capital and funds from investors and sales of the firm’s goods and services in the marketplace. The marketing function is responsible for producing sales revenue of the outputs.

Difficulty:  Moderate

Keywords:  manufacturing process, service process

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

AACSB:  Application of Knowledge

Learning Obj.:  Describe the role of operations in an organization and its historical evolution over time.