Test Bank
Publisher:Â Cengage Learning; 006 edition (October 4, 2016)
ASIN:Â B01M7O7GC3
byÂ
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Subtotal: $6,351.00
sample
1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False
2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False
ANSWER: True
3. A pair of running shoes is an example of a durable good.
a. True
b. False
ANSWER: False
4. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.
a. True
b. False
ANSWER: True
5. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
b. False
ANSWER: False
6. The higher the customer participation in service processes, the more certainty a firm has with respect to service time and capacity.
a. True
b. False
ANSWER: False
$29.00 $35.00
by David Alan Collier (Author), James R. Evans (Author)
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Book Name:Microeconomics Theory and Applications with Calculus
Edition :Â 4th Edition
Author name: Jeffrey M. PerloffÂ
Book Name:Â Managerial Economics Foundations of Business Analysis and Strategy
Edition : 12 edition
Author name:Â Christopher R. Thomas, Charles S. MauriceÂ
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