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PEARSON PHYSICS JAMES S. WALKER, TEST BANK
Test Bank
Book Name: Pearson Physics
Edition : 1st edition
Author name: James S. Walker
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OM, 6th Edition David Alan Collier, James R. Evans Test Bank
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1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False
ANSWER: True3. A pair of running shoes is an example of a durable good.
a. True
b. False
ANSWER: False4. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.
a. True
b. False
ANSWER: True5. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
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a. True
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ANSWER: FalseSKU: n/a
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