STARTING OUT WITH JAVA FROM CONTROL STRUCTURES THROUGH OBJECTS, 5E TONY GADDIS TEST BANK
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OM, 6th Edition David Alan Collier, James R. Evans Test Bank
Rated 5.00 out of 5(2)sample
1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False
ANSWER: True3. A pair of running shoes is an example of a durable good.
a. True
b. False
ANSWER: False4. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.
a. True
b. False
ANSWER: True5. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
b. False
ANSWER: False6. The higher the customer participation in service processes, the more certainty a firm has with respect to service time and capacity.
a. True
b. False
ANSWER: FalseSKU: n/a
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