Operations Management Processes and Supply Chains
Operations Management
( Test Bank)
Operations Management Processes and Supply Chains, 12th Edition J. Krajewski, K. Malhotra, P. Ritzman, Test Bank
Edition: 12thEdition
Author Name:J. Krajewski, K. Malhotra, P. Ritzman
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Operations Management: Processes and Supply Chains, 12e (Krajewski)
Chapter 1 Using Operations to Create Value
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform processes into products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
2) As a functional area of a business, Operations translates materials and services into outputs.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
4) Support functions in an organization include Accounting, Human Resources and Engineering.
Answer: TRUE
Difficulty: Easy
Keywords: accounting, human resources, engineering
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an organization, they are all linked together through:
- A) management.
- B) processes.
- C) customers.
- D) stakeholders.
Answer: B
Difficulty: Moderate
Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of the mechanical computer by:
- A) Charles Babbage.
- B) James Watt.
- C) Eli Whitney.
- D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the 20th century?
- A) invention of the assembly line
- B) publication of the Toyota Production Systems book
- C) establishment of railroads
- D) strategic planning for achieving product variety
Answer: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
8) Operations management refers to the systematic design, direction, and control of ________ that transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
9) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
10) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations function transforms material and service inputs into product and service outputs. The finance function generates resources, capital and funds from investors and sales of the firm’s goods and services in the marketplace. The marketing function is responsible for producing sales revenue of the outputs.
Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Obj.: Describe the role of operations in an organization and its historical evolution over time.
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